In this article, we’ll show you 3 of Norton and McAfee trust seals that led to an increase in revenue. Learn more about when and how to use trust seals on your site. Read More
Former Director of Conversion Services
Keith Hagen comes from the web optimization world, and has been gaining insights into what is and isn’t working with websites since 2002. Following his postgraduate studies, Hagen moved from his native Nova Scotia, Canada, to Colorado to work as an internet programmer. He then moved to the business side of the internet. In the corporate world, he has driven the improvements of more than 30 websites (eCommerce and B2B).
When not working, Hagen can be found hauling his kids to music or skating lessons, or spending quality time with his family in Denver and Copper Mountain, Colorado.
In this article, we’ll show you 3 of Norton and McAfee trust seals that led to an increase in revenue. Learn more about when and how to use trust seals on your site. Read More
Read our research about website design trends on eCommerce gallery pages — combining what we’ve learned from studying top eCommerce sites with insights from work with our clients. Read More
Customers have come to expect more and more info about a product before making a purchase. What customers expect from an eCommerce product page greatly depends on the norms set by popular eCommerce sites, which is why each year we analyze leading eCommerce sites across dozens of categories to identify what features and technology they’re Read More
Learn why A/B tests may give bad data about entry popups — and a better way to collect visitor info. This process is how we increased a client’s returning visitor conversions by 150%! Read More
At Inflow, we’ve created a process that combines tools from the AMP framework with several other optimization strategies. As a result, we’ve been able to significantly improve load times for several of our major eCommerce clients — as well as our own website. We’ve named our process RAMPT — Revised AMP Templates. RAMPT does not Read More
Over several months, we ran a series of conversion rate optimization (CRO) tests to improve results for Trailcam Pro—an eCommerce site that sells trail cameras. Their customers are hunters, wildlife researchers, and people looking to monitor activity around a cabin or a house. Most of their buyers are in the U.S. Of all the CRO Read More
When we ask eCommerce site owners what data they most want and need, they almost always say the same thing: What are successful eCommerce sites doing today to convert traffic into paying customers online? To answer this question, every year we analyze 20 best-in-class eCommerce sites to figure out what they’re doing. We look at everything—design, messaging, Read More
I’ve heard over the years people say that having 50% of tests win is about average (that is, reach 95% statistical confidence). That means that half of all testing programs will lose more than half the time. I am not refuting this, as I can see how it happens. I have also heard CROs Read More
It takes time to test. It takes resources to test. It takes money to test. So why test something you know is going to win? I’ve been asking myself that for years, and for me, it always comes down to ‘Opportunity Costs’ (the loss of potential gain from other alternatives when one alternative is chosen.) Read More
As part of our continuing work tracking and compiling data about Best in Class eCommerce sites, today we’ll break down the features that make up best in class cart experiences; according to our conversion optimization best practices research. Final Pricing Available The user is able to obtain the final cost in the cart or at Read More
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